Bùi Xuân Phong


  • General Director of Sam Tuyen Lam Joint Stock Company
  • BoD member at Dam Sen Water Park.
  • Former CEO at SAM Tuyen Lam Golf & Resorts.
  • Worked as Chief Operating Officer at The Imperial Group.
  • Used to be PMO Director at OCB-Oriental Bank.
  • Worked as Director, Contact Center at Sacombank.

Experience: 20 years of experience in customer service in the field of Hotel (12 years) and Banks (8 years)

Published books:

  • Contact Center - Customer service via telephone, Alpha Books released, 2012.
  • Telesales - Marketing sales via telephone, Alpha Books released, 2013.
  • Secrets of restructuring and business models, Alpha Books released, 2014.
  • Hotel management - Turning passion into a perfect service, Alpha Books released, 2015.
  • Customer psychology and 5-star service art, Alpha Books released, 2016